Privacy Statement

This Privacy Statement sets out how the Agency for the Development of Educational Management (ADEM) e-learning platform collects, uses, stores, and protects information about individuals when they access or use the platform. It also explains why we collect specific personal data and the choices and rights you have regarding the way we use your information.

Privacy and Personal Data

We take your privacy very seriously. In order to provide you with access to the ADEM e-learning platform and its learning services, we need to collect and store certain personal information about you.

What Is Personal Data?

“Personal data,” in this Privacy Statement, means any information relating to an identified or identifiable natural person (“data subject”).

An identifiable natural person is someone who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to that person's physical, physiological, genetic, mental, economic, cultural, or social identity.

Why Is Personal Data Collected?

Personal data is collected to enable us to provide you with e-learning services, administer your participation in learning activities, provide support, and communicate with you about your use of the platform.

What Information Is Collected?

We collect information that you provide when creating and using an account on the ADEM e-learning platform. This may include information such as:

  • Your name;

  • Your email address and other contact information;

  • Account and profile information;

  • Information about your activity and progress on the e-learning platform;

  • Course registrations and participation;

  • Assessment, examination, certification, and training information;

  • Responses to surveys and evaluations;

  • Contributions, posts, and other content submitted through forums or other interactive areas of the platform; and

  • Information provided when requesting technical or learning support.

How We Collect Personal Data

The ADEM e-learning platform collects personal data through your interactions with the platform. This includes when you:

  • Create or update an account;

  • Request support;

  • Register for or participate in an online class, examination, certification programme, training, webcast, or other learning event;

  • Complete surveys or evaluations;

  • Participate in discussion forums;

  • Submit assignments, content, or posts; or

  • Otherwise interact with the e-learning platform and its services.

How Is This Information Used?

The information we collect is used to provide, administer, support, and improve the e-learning services available through the ADEM platform.

This may include providing access to online courses, administering learning activities and assessments, tracking learning progress, issuing or supporting certifications where applicable, responding to support requests, and corresponding with users about their participation in the platform.

We will only use personal data for legitimate purposes consistent with this Privacy Statement and applicable data protection laws.

How Do We Store and Protect Personal Data?

We process — including collecting, storing, and using — personal information in accordance with applicable data protection and privacy requirements.

We maintain appropriate physical, organisational, and technical safeguards designed to protect the personal data we hold against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

We endeavour to keep personal information accurate and up to date and will not retain it for longer than is necessary for the purposes for which it was collected, subject to applicable legal, contractual, administrative, and record-retention requirements.

How Long Is My Data Stored?

Your personal data may be stored for as long as your account remains active on the ADEM e-learning platform and for any additional period reasonably necessary to fulfil the purposes for which the information was collected or to comply with applicable legal, contractual, administrative, or record-retention obligations.

Can I Export or Request Deletion of My Data?

Yes. Where applicable, you may request access to, export of, or deletion of your personal data.

Where this functionality is available through the e-learning platform, you may submit a request from your profile page under the Privacy and Policies section. You may also contact ADEM through its designated contact channels for assistance with a privacy request.

Requests will be handled in accordance with applicable data protection laws and any legal or administrative obligations that may require certain information to be retained.

Sharing Personal Data with Third Parties

ADEM does not sell personal data.

We do not share personal information with, or receive personal information from, third parties unless this is necessary for the provision, administration, maintenance, or support of our services or is otherwise permitted or required by law.

Where third parties process personal data on our behalf, appropriate safeguards, including applicable Data Processing Agreements (DPAs), will be used where required to ensure that personal data is handled in accordance with applicable data protection laws.

Marketing

We do not collect personal data for unrelated marketing purposes. Information collected through the ADEM e-learning platform is intended to support the delivery, administration, security, and improvement of our learning services and related communications.

Moodle Learning Management System and Data Protection

The Agency for the Development of Educational Management (ADEM) e-learning platform has been developed using the Moodle Learning Management System (LMS).

ADEM recognises the importance of protecting the privacy and security of personal data. Where applicable, the platform's privacy and data-protection functionality is configured to support compliance with relevant privacy legislation and institutional requirements.

Depending on their applicability to the processing activity and the individuals concerned, relevant privacy and data protection frameworks may include:

  • The European Union General Data Protection Regulation 2016/679 (“GDPR”);

  • The United Kingdom General Data Protection Regulation (“UK GDPR”);

  • The California Consumer Privacy Act 2018 (“CCPA”), as amended; and

  • Applicable national and local data protection and privacy laws and regulations.

ADEM is committed to complying with the data protection laws and regulations applicable to its operations and the processing of personal data through its e-learning platform.

ADEM remains committed to maintaining a secure learning management environment that protects the privacy, confidentiality, integrity, and security of personal data. Privacy and data-protection features available through Moodle may be implemented and configured on the ADEM e-learning platform to support applicable privacy requirements.

Our Legal Bases for Processing Personal Data

Where the GDPR, UK GDPR, or equivalent legal requirements apply, ADEM may rely on one or more of the following legal bases for processing personal data:

Article 6(1)(a) – Consent: Where you have provided informed consent for ADEM to process your personal data for a specified purpose. Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements.

Article 6(1)(b) – Contract: Where processing is necessary to provide services to you or fulfil obligations arising from applicable terms of service, enrolment arrangements, agreements, or partnerships.

Article 6(1)(c) – Legal Obligation: Where processing is necessary for ADEM to comply with a legal obligation.

Article 6(1)(f) – Legitimate Interests: Where processing is necessary for ADEM's legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

Other lawful bases may apply where permitted or required under applicable national legislation.

Your Rights When We Process Your Personal Data

Depending on the applicable data protection law and the circumstances of the processing, you may have rights relating to your personal data, including:

  • The right to withdraw consent where processing is based on consent;

  • The right to access your personal data;

  • The right to request correction or rectification of inaccurate or incomplete personal data;

  • The right to request erasure or deletion of personal data;

  • The right to data portability, where applicable;

  • The right to request restriction of processing;

  • The right to object to certain processing;

  • Rights relating to automated decision-making and profiling, where applicable;

  • The right to receive information about how your personal data is collected and processed;

  • The right to receive an explanation where a request concerning your personal data is refused, where required by law;

  • The right not to be unlawfully discriminated against for exercising applicable privacy rights;

  • The right to be notified of qualifying personal data breaches where required by applicable law; and

  • The right to lodge a complaint with an appropriate supervisory or data protection authority.

The availability and scope of these rights may vary depending on the data protection legislation that applies to you and the circumstances in which your personal data is processed.

How to Contact Us

If you have questions about this Privacy Statement, wish to exercise your rights regarding your personal data, or wish to lodge a complaint about how your personal data has been processed or how a privacy-related complaint has been handled, please contact:

Agency for the Development of Educational Management (ADEM)

Privacy/Data Protection Contact: Agency for the Development of Educational Management (ADEM)
Email: adem@adem.ac.tz
Telephone: +255 23 244 0022
Postal Address: P.O. Box 71, Bagamoyo, Coast Region, Tanzania

ADEM will endeavour to respond to privacy-related requests and complaints in accordance with applicable data protection legislation.